Reputation
Management
Every Google review answered in your voice, and the rough ones come to you first.
Most businesses either never reply to their reviews or reply three weeks later with "Thanks for the feedback!" Both tell the next customer the same thing. Nobody's home.
Answered Within
the Hour
We check your Google listing for new reviews every ten minutes. When a good one comes in, it gets a reply written in your voice, following your rules about what never to say, and it posts within the hour.
Not a canned "Thanks for the five stars!" A real reply that mentions what they actually said, so the next person reading your reviews can tell someone is paying attention.
The Rough Ones
Come to You
A low rating never gets an automatic reply. You get the review right away, with a reply already drafted, and nothing posts until you approve it or change it.
That way the reviews that actually need a human get one, and you're not starting from a blank box while you're annoyed.
What's Included
Replies in Your Voice
Every new Google review gets a reply that sounds like you, follows your rules, and responds to what the customer actually wrote.
Low Ratings Held for You
Anything rough comes straight to you with a draft ready. Approve it, change it, or write your own. Nothing posts without you.
A Person Reads Every Reply
Trey goes through every reply, every week. If something reads wrong, it gets fixed and your rules get tighter.
Mention Alerts
Find out when your business gets named in the news or around the web, so you hear about it before your customers bring it up.
Your Listing's Numbers
A dashboard with your reviews and the replies we posted, plus the calls, website clicks, direction requests, and search views your listing brings in.
Set Up in One Call
A 30-minute call with Trey. You add Mosaic Life Creative as a manager on your Google listing, we learn how you talk, and you're done.
Try it
Leave a Review.
Watch It Get Answered.
Write any review you like, real or made up, pick the stars, and see the reply that would go out in the owner's voice. Anything three stars or under gets held, just like the real thing.
Every Review,
Answered
Month to month, no contract. One call to set up, and every review gets a reply.
Let's Talk